Distribution information

Transportation Information

At janafly, we are committed to providing our customers with reliable and efficient transportation services. Below, you will find all the detailed information about our transportation process, delivery times and other relevant information.

1. Transportation destinations

We currently provide transportation services to most countries/regions around the world. Please note that some remote locations may have limited shipping options or longer delivery times.

2. Processing Time

Orders are processed within 1-3 business days after they are placed. Processing includes verifying your order, quality checking and preparing your items for shipment.

- Orders placed on weekends or public holidays will be processed the next business day. 3.

3. Shipping Methods and Delivery Times

We offer the following shipping methods to meet your needs:

- Standard Shipping:

- Estimated delivery time: 12-18 business days depending on your location.

- Express shipping:

- Estimated delivery time: 3-7 business days in major cities and areas, depending on your location.

Please note that delivery times may vary depending on the shipping destination and any unforeseen circumstances (such as customs delays or extreme weather conditions).

4. Shipping Charges

Shipping charges are calculated at checkout based on the shipping method and destination you choose. Occasionally, we may offer free shipping promotions for orders over a certain dollar amount. Please check our homepage or promotional emails for updates. The amount is based on the checkout page.

5. Tracking Your Order

After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the courier's website or our tracking portal.

6. Duties and Taxes

For international orders, customs duties, import duties and taxes may be charged depending on the regulations in your country. These charges are the responsibility of the customer and are not included in the shipping charges at checkout. Please check with your local customs office for more information. Occasionally, we may offer a free duty and tax declaration promotion for orders over a certain amount. The amount on the checkout page will prevail.

7. Undeliverable packages

If a package is returned to us due to incorrect address, failed delivery, or refusal to pay customs fees, we will contact you for further instructions. Additional shipping charges may apply for reshipment.

8. Lost or delayed shipments

While we strive to ensure timely delivery, delays may occur due to factors beyond our control. If your order is significantly delayed or appears to be missing, please contact our customer service team at pandadoll.manager@gmail.com and we will assist you in resolving the issue.

9. Contact Us

If you have any questions about shipping or need assistance, please feel free to contact our customer support team:

- Email: pandadoll.manager@gmail.com

Thank you for choosing janafly. we are committed to delivering your order efficiently and ensuring a positive shopping experience.